What's payment method?
1. Shopbyjohn.com accepts payment only via PAYZA, MONEBOOKERS and LIBERTY RESERVE, PAYPAL, OKPAY, PERFECTMONEY for retail payment.
2. Order will be shipped to your verified address, please make sure it's correct before paid. Shopbyjohn.com Service center will double confirm the abnormal address with you. The Payment process of PAYZA and Moneybookers is easy when you shop on Shopbyjohn.com.
Alertpay is the safer, easier way to pay and get paid online. The service allows anyone to buy with alertpay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Alertpay has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, Alertpay enables global ecommerce by making payments possible across different locations, currencies, and languages.
Can I know whether my country is available in Alertpay?
Yes. Normally you can register free for an account at www.Alertpay.com but please note paying by Alertpay is only possible in the countries listed on the web page.
If you have a Alertpay account, but you are having problems with sending money or logging into it, you need to contact local Alertpay customer service center
Is Alertpay secure?
Yes. Alertpay uses SSL technology to keep your information safe. In addition, when you send a payment using Alertpay , the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. Alertpay is designed from the ground up to be a safer way to send money online. Alertpay doesn't expose or sell your financial information to any merchant.
Does Shopbyjohn.com offer a money-back or refund guarantee?
Yes. Shopbyjohn.com allows most products to be returned for a refund within 90 days of the delivery date. We'll refund your payment when we receive the back. Additional deductions for all refunds will be made depending on current market value!
How does the Alertpay work?
Your sensitive financial information is securely stored on our servers.
When you use this payment processors to pay online, you provide only your registered email address.
The merchants/retailers receive payment from Payment processor without ever seeing your financial information.
Why are Alertpay is so popular?
Alertpay is a safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your Alertpay account so you don't have to enter your card number or address anywhere you shop. Just log in to Alertpay and quickly check out by a few clicks.
How do I sign up a Alertpay account?
1. Click the Sign Up link at the top of any Alertpay page.
2. Select the country or region where you live from the drop-down menu.
3. Choose the type of account that works best for you.
4. Fill out the form and follow the online instructions.
Any question, you can contact local Alertpay branch window by visiting:
https://www.Alertpay.com, Please choose your country and Language in the top right of website.
Can I use a credit card with Alertpay?
Yes, you can use Visa, MasterCard and American Express with Alertpay. Plus, when you pay with Alertpay, you do not expose your credit card number.
Is Alertpay free?
Yes. For the buyer, it's totally free .You can sign up for a Alertpay account for free, and there's no charge to transfer funds from your bank account to your Alertpay account.
Can I review, change or cancel my order?
Once the products are sent, you cannot cancel your order. And you can send back the unopened products. We will refund your money or ship another replacement when we receive them.
Please note, Shopbyjohn.com does not pay return shipping cost for this return item . And we are not responsible if goods were lost when sending back without tracking. We will deal with the returns within 1-3 business days after we receive the return goods.
I'm a wholesaler. Can I use another payment method?
Yes, you can pay by Alertpay, Moneybookers or Bank Transfer. Please contact our staff for details.
I have ordered, but there’s no item in the order list, what should I do?
There might be some errors when you place your orders. Maybe you should sign in Alertpay account and check whether the payment is successful. If you still can not make payment, please cancel it and make a new order. If you have paid, please contact us. Shopbyjohn.com service center will handle it manually.
I have paid, why the order status is still unpaid?
Due to Alertpay server will be delayed sometimes, please wait 2-4hours and check it again. If still unpaid, you can contact with Local Alertpay branch or provide your email and order ID number, we'll check and fix the problem.
I have paid, why there's nothing in my order list?
On very rare occasion, the order won't appear in your order list. Make sure you have paid it. Please provide your E-mail address, order ID (you can get the order id from your Alertpay confirm email) and item SKU, Shopbyjohn service center will check and handle it for you.
Does Shopbyjohn.com accept phone, fax or E-mail orders?
Unfortunately, all of the price quotes, stock status, and shipping quotes are provided online. We don't accept other methods except for wholesale business. When you have any questions to the order or payment process you can send a ticket to our Support Department on http://shopbyjohn.com/support/
Is it necessary to have a Alertpay account before ordering from Shopbyjohn.com?
No, you do not need to have a Alertpay account before ordering from Shopbyjohn.com. You can browse any product in Shopbyjohn.com. Only when you decide to pay for the order, you need to register in Alertpay for payment.
What is the Payment process of Alertpay?
On your Shopping Cart page, click Check out with Alertpay after reviewing your items. You will then leave Shopbyjohn.com and enter Alertpay's website. Login in to your Alertpay account, or create one if you haven't a account already. Follow the online instructions given by the payment processor.
What is the advantage of using Alertpay?
Payment is traceable. You can trace the status of your payment by using your Alertpay account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through Alertpay, Shopbyjohn.com won't see your credit card number, minimizing the risk of unauthorized use.